Turnaround Time

Our standard turnaround time is currently 10 business days from the time that your order is finalized and approved. “Standard turnaround” refers to orders with standard print specifications and does not include additional service such as tag printing or speciality inks. 

Additional services and speciality printing methods will add to the standard turnaround time. If you have a specific deadline that you need to have met, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. 

Illusion Screen Printing will not be held responsible for missing deadlines due to extreme weather conditions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.

Turnaround Time Example:

‍Let’s say you're placing an order on Next Level Ring-spun Cotton shirts and getting custom printed tags added onto your shirts and the manufacturer labels removed. If the standard turnaround time is 10 business days for printing, it would also add +3 day for custom printed tags, so you would be looking at 13 business days for your turnaround time on this particular order. Keep in mind that this does not include shipping time.

Payment

No payment is required until you approve your digital mockups, however a down payment of 40% is due at the time of placing the final order before the order will move forward into production. Final payment is due within 30 days of order being delivered. If total amount is not paid within 30 days of delivery, then a 10% interest charge may be applied to the principal amount each month until full payment is received.

Rush Orders

Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. So, if a rush order needs an in-hands date 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee.

• 1 Day: 10%

• 2 Days: 20%

• 3 Days: 30%

• 4 Days: 40%

• 5 days: 50%

Rush time frames are based on our current production schedule and do not include shipping time. Illusion Screen Printing will not be held responsible for shipping issues once your order has left our facility.

Artwork

Artwork Creation & Ownership

All artwork created by Illusion Screen Printing is the sole property of Illusion Screen Printing (ISP). If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees. Any artwork you submit to us for printing that is not being created by Illusion Screen Printing is owned by you or its rightful owner, not Illusion Screen Printing. We will not reproduce your artwork, trademarked or otherwise, without you or the rightful owner’s consent.

Art Preparation

Art not supplied in print ready format, as specified in our FAQs section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Illusion Screen Printing. For example, if you supply artwork for your order which incurs a $75 charge for separations on your 6 color simulated process print, you do not own the separated art file. That separated file is the property of Illusion Screen Printing, although the artwork itself, is still your property.

Art Approval

All artwork must be approved online through email. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.

Image

Image Size

All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.

Image Placement

We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.

Seam, Collar, and Zipper Printing

We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.

Garment Subjectivity

Illusion Screen Printing will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase at full retail cost.

Care Instructions

In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all water based and discharge ink prints. Plastisol and Foil prints should be washed inside out and hung to dry. We recommend all goods be washed before wearing.

Hand

Prior to a first wash, it is completely normal to feel a slight “hand” with water-based and discharge ink on the shirt. Once the shirt has been washed, this feeling generally goes away and the hand is very soft and smooth. If specialty or high opacity inks are requested, the hand can vary and be more apparent.

Wash-down

Since water-based and discharge inks actually dye fabric and are not plastic inks sitting on top of the shirt, we will not be responsible for fading or weathering of goods. Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps, and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product.

We print with the highest quality products and equipment available for plastisol, water-based and discharge ink and have numerous happy clients because of such. We take great pride in the quality of our work. That being said, very small amounts of wash-down on ink colors should be expected with each additional wash since the fabric will fade with additional washing.

Our Guarantee

We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order.

Holidays

Illusion Screen Printing will observe the following holidays for the year 2021. These days will not count as production days towards turnaround times.

• New Year’s Day

• Memorial Day

• 4th of July

• Labor Day

• Thanksgiving Day

• Christmas Eve - New Year’s Day

Questions

If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let’s have some fun!

Terms & Conditions

Illusion Screen Printing reserves the right to change its Terms & Conditions listed on this page at any time without notice.